Terms of service
Last updated: November 2, 2026
1. General Terms
These Terms of Service ("Terms") govern the use of our online store and all purchases made through our website, operated by JCQ Retailer ("we", "us", or "our").
By accessing our website or placing an order, you agree to be bound by these Terms, our Privacy Policy, and our Return & Refund Policy.
Please read these Terms carefully before using our Services. If you do not agree with any part of these Terms, you should refrain from using our website.
2. Products and Availability
We make every effort to ensure that all products displayed on our website are described and presented as accurately as possible.
Product images are provided for illustrative purposes. Slight variations in color, appearance, or finishing may occur due to lighting, photography, or individual screen settings.
All products are subject to availability. We reserve the right to discontinue products, limit quantities, or update product descriptions without prior notice.
If an ordered product becomes unavailable after payment, we will contact you and arrange an appropriate refund.
3. Pricing and Currency
All prices displayed on our website are in United States Dollars (USD) and include applicable taxes unless otherwise indicated.
Shipping costs are not included in product prices and will be calculated and displayed during checkout.
We reserve the right to modify our prices at any time without prior notice. However, products will be charged at the price displayed at the time the order is confirmed.
Any additional customs duties, import taxes, or charges imposed by the destination country may be the responsibility of the customer, where applicable and unless otherwise specified at checkout.
4. Orders and Payment
By placing an order on our website, you confirm that the information you provide is accurate, complete, and up to date.
Orders are processed after successful payment authorization and confirmation.
We accept credit cards, debit cards, and other payment methods displayed at checkout.
All payments are processed through secure third-party payment service providers.
We reserve the right to refuse or cancel orders in cases of suspected fraud, payment irregularities, product unavailability, or incorrect pricing, subject to applicable law.
If an order is canceled after payment has been received, a refund will be issued to the original payment method.
5. Shipping and Delivery
We aim to process and dispatch orders within the estimated timeframes indicated on our website.
Shipping methods, estimated delivery times, and applicable shipping fees are detailed in our Shipping Policy and displayed during checkout where applicable.
Delivery estimates are provided for informational purposes and may vary due to shipping carrier operations, customs procedures, weather conditions, or circumstances beyond our reasonable control.
Customers are responsible for providing accurate and complete shipping information.
Nothing in these Terms limits your statutory rights in the event of delayed, lost, or undelivered goods.
6. Right of Withdrawal and Returns
In accordance with our Return & Refund Policy, eligible customers have 14 days from the date they receive their order to exercise their right of withdrawal without providing a reason.
To initiate a return, please contact our customer support team at customercare@jacquemus.us.com and provide your order number.
Our team will provide you with the appropriate return address and instructions.
Returned products must be unworn, unwashed, and in their original packaging with all original tags attached, subject to applicable consumer protection laws.
Return shipping costs are the responsibility of the customer, except when an item is defective, damaged, or incorrect.
We recommend using a tracked shipping service to ensure the safe delivery of returned items.
For hygiene reasons, underwear, swimwear, and personalized products may be excluded from returns or exchanges, subject to applicable law. These exclusions do not affect your rights regarding defective or non-conforming products.
7. Refunds
Once a returned item has been received and inspected, eligible refunds will be issued to the original payment method.
Refunds will be processed no later than 14 days after receipt of the returned package, in accordance with our Return & Refund Policy and applicable consumer protection laws.
Depending on your bank or payment provider, additional processing time may be required before the refunded amount appears in your account.
If you receive an incorrect, damaged, or defective product, please contact us within 48 hours of delivery at customercare@jacquemus.us.com, including photographs of the issue where possible.
Where appropriate, we will arrange an exchange or a full refund, including applicable return shipping costs.
The recommended 48-hour notification period does not limit any statutory warranty or consumer rights.
8. Legal Warranties
All products sold through our website are subject to applicable statutory consumer guarantees, including legal guarantees of conformity and protection against hidden defects where provided by law.
If a product is defective or does not conform to its description, customers may be entitled to repair, replacement, a price reduction, or a refund in accordance with applicable consumer protection legislation.
Nothing in these Terms excludes or limits any mandatory legal rights available to consumers.
9. Intellectual Property
All website content, including text, graphics, photographs, logos, designs, and other materials, is protected by applicable intellectual property laws.
Such content remains the property of its respective owners and may not be reproduced, distributed, modified, or commercially exploited without the necessary authorization.
Access to our website does not grant any license or ownership rights in the intellectual property displayed.
10. Limitation of Liability
We strive to ensure that our website operates securely and that information provided is accurate and up to date.
However, we cannot guarantee uninterrupted access to our Services or that the website will always be free from technical errors.
To the extent permitted by applicable law, we shall not be responsible for delays or failures resulting from circumstances beyond our reasonable control, including natural disasters, transportation disruptions, strikes, or other events of force majeure.
We shall not be liable for issues directly caused by inaccurate information provided by the customer.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted, including mandatory consumer rights.
11. Customer Responsibilities
By using our website, you agree to:
- Provide accurate and complete information when placing an order.
- Use our website only for lawful purposes.
- Maintain the confidentiality of your account credentials, where applicable.
- Refrain from attempting to interfere with the security or proper operation of our website.
- Respect all applicable laws and regulations when using our Services.
12. Privacy and Personal Information
We respect your privacy and are committed to protecting your personal information.
Personal information collected through our website is processed in accordance with our Privacy Policy and applicable data protection laws.
For further details regarding how we collect, use, store, and protect personal information, please refer to our Privacy Policy.
13. Third-Party Services
Our website may use third-party services, including payment processors, shipping providers, and technical service providers.
These third parties may operate under their own terms and privacy policies.
We are not responsible for the content or practices of independent third-party websites that are not under our control, except where responsibility is imposed by applicable law.
14. Changes to These Terms
We reserve the right to update or modify these Terms of Service to reflect changes in our business operations, legal requirements, or Services.
Any updates will be published on this page together with a revised "Last updated" date.
Changes will not retroactively affect confirmed orders unless required or permitted by applicable law.
15. Disputes and Applicable Law
In the event of a dispute relating to an order, product, or service, we encourage customers to contact our customer support team first so that we can seek an amicable resolution.
If a mutually satisfactory resolution cannot be reached, customers may have access to alternative dispute resolution procedures, consumer mediation services, or competent courts in accordance with applicable law.
These Terms shall be interpreted in accordance with applicable laws and shall not deprive consumers of any mandatory protections granted by the laws of their country of residence.
16. Contact Information
If you have any questions about these Terms of Service, your order, shipping, returns, or refunds, please contact our customer support team.
Store Operator: JCQ Retailer
Customer Support: customercare@jacquemus.us.com
When contacting us regarding an existing order, please include your order number to help us process your request efficiently.