Shipping policy
Last updated: November 2, 2026
1. Order Processing Time
We strive to process and prepare all orders as quickly as possible to ensure a smooth shopping experience.
Orders are typically processed within 1 to 3 business days after payment confirmation, excluding weekends and public holidays.
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking number and shipping carrier information.
During periods of high demand, promotional events, or public holidays, processing times may be slightly extended.
2. Shipping and Delivery Times
We offer shipping services through trusted international carriers, including FedEx and UPS.
Estimated delivery times are generally between 5 and 12 business days after dispatch, depending on the destination and shipping conditions.
Please note that delivery times are estimates and may vary due to customs inspections, local carrier operations, weather conditions, or other circumstances beyond our reasonable control.
The total estimated delivery time includes order processing (1 to 3 business days) and shipping transit (5 to 12 business days).
3. Shipping Costs
Shipping fees are calculated based on the delivery destination and the shipping options available for your order.
All applicable shipping costs will be clearly displayed during checkout before payment confirmation.
For international orders, additional customs duties, import taxes, or local fees may apply depending on the destination country.
Unless otherwise stated at checkout, these additional charges are the responsibility of the recipient.
4. Shipping Carriers
We work with established shipping carriers to provide reliable delivery services.
Depending on your location and the shipping method selected, your order may be shipped through one of the following carriers:
- FedEx: https://www.fedex.com/
- UPS: https://www.ups.com/
The shipping carrier assigned to your order will be indicated in your shipping confirmation email.
5. Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number and the name of the shipping carrier.
You can track your shipment directly through the official carrier websites:
- Track with FedEx: FedEx Tracking
- Track with UPS: UPS Tracking
Please allow some time after receiving your shipping confirmation for tracking information to become available or updated in the carrier's system.
If you experience difficulties tracking your package, please contact our customer support team at customercare@jacquemus.us.com.
6. Shipping Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully verify your delivery address, including your street address, apartment number, postal code, city, and country, before confirming your purchase.
Incorrect or incomplete shipping information may result in delivery delays, failed delivery attempts, or the return of the package to the sender.
Additional shipping charges may apply if a package must be resent due to an incorrect address provided by the customer, subject to applicable law.
If you notice an error in your shipping address, please contact us as soon as possible at customercare@jacquemus.us.com.
We will make reasonable efforts to assist you, but address changes may not be possible once an order has been dispatched.
7. Customs and Import Duties
International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.
These charges are determined by local customs authorities and are not included in the product price or shipping fees unless explicitly stated during checkout.
Customers are responsible for paying applicable import duties and taxes where required.
Customs clearance procedures may occasionally cause delays beyond the estimated delivery timeframe.
8. Delayed, Lost, or Damaged Packages
We understand the importance of receiving your order safely and on time.
If your package has not arrived within the estimated delivery timeframe, or if it arrives damaged, please contact our customer support team at customercare@jacquemus.us.com.
When contacting us, please provide your order number, tracking number (if available), and a description of the issue.
For damaged deliveries, we recommend including photographs of the package and affected items.
We will investigate the situation with the shipping carrier and, where appropriate, arrange a replacement shipment or refund in accordance with applicable consumer protection laws.
Your statutory rights regarding lost, damaged, or undelivered goods remain unaffected.
9. Failed Delivery Attempts
If a delivery attempt is unsuccessful, the shipping carrier may arrange another delivery attempt or provide instructions for collecting the package.
We recommend monitoring your tracking information regularly to stay informed about the delivery status.
If a package is returned to the sender due to an incorrect address or failure to collect it, please contact our customer support team to discuss the available options.
Additional shipping costs may apply for reshipment where permitted by applicable law.
10. Customer Support
If you have any questions regarding shipping, delivery times, tracking information, or your order status, our customer support team is available to assist you.
Customer Support Email: customercare@jacquemus.us.com
Please include your order number when contacting us so we can assist you more efficiently.