Privacy policy

Last updated: November 2, 2026

JCQ Retailer ("we", "us", or "our") operates this online store and website, including all related content, features, products, and services (collectively, the "Services"). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, place an order, request a return or refund, or communicate with our customer support team.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect and process certain personal information when you interact with our website or purchase our products. This information may include:

Contact Information: Your full name, email address, telephone number, billing address, and shipping address.
Order Information: Your order number, purchased items, order history, shipping details, and transaction information.
Payment Information: Payment method, payment confirmation, and transaction details. Payment information is processed securely through our payment service providers.
Customer Support Information: Messages, inquiries, return requests, refund requests, and any supporting documents or photographs you provide.
Technical Information: IP address, browser type, device information, and website usage data.
Account Information: Account credentials, preferences, and settings when you create an account.

How We Collect Your Information

We collect personal information through several methods:

Directly from you: When you place an order, create an account, subscribe to communications, or contact our customer support team.
Automatically: When you browse our website through cookies and similar technologies.
From service providers: Including payment processors, shipping companies, and technical service providers involved in fulfilling your orders.

How We Use Your Personal Information

We use your personal information to operate our online store and provide our Services, including:

Processing and fulfilling orders.
Confirming payments and managing transactions.
Arranging shipping and delivery.
Providing customer support and responding to inquiries.
Processing returns, exchanges, and refunds.
Investigating defective or incorrect items.
Preventing fraud and maintaining website security.
Improving our website and shopping experience.
Sending promotional communications when permitted by applicable law.
Complying with applicable legal and regulatory obligations.

Returns and Refunds Information

When you request a return, exchange, or refund, we may collect and process personal information necessary to manage your request.

In accordance with our Return and Refund Policy, customers have 14 days from the date of receiving their order to exercise their right of withdrawal, without providing a reason.

To request a return, please contact our customer support team at customercare@jacquemus.us.com and include your order number.

We will provide you with the appropriate return address and instructions.

Returned items must be unworn, unwashed, and in their original packaging with all original tags attached.

Return shipping costs are the responsibility of the customer, except when an item is defective, damaged, or incorrect.

Once a returned item has been received and inspected, refunds will be processed using the original payment method within 14 days of receiving the returned package.

If an item arrives defective, damaged, or incorrect, customers should contact us within 48 hours of delivery and provide photographs of the issue. Where applicable, we will arrange an exchange or a full refund, including return shipping costs.

For hygiene reasons, underwear, swimwear, and personalized items cannot be returned or exchanged unless defective, subject to applicable consumer protection laws.

Any personal information collected during the return or refund process will only be used for customer service, transaction management, fraud prevention, and legal compliance purposes.

How We Share Your Personal Information

We may share your personal information with trusted third parties when necessary to operate our Services.

These third parties may include:

Payment Providers: To securely process payments and refunds.
Shipping and Logistics Partners: To deliver orders and facilitate product returns.
Customer Support Providers: To help us respond to inquiries and manage customer requests.
Technical Service Providers: To maintain website functionality, security, and performance.
Legal Authorities: When disclosure is required by applicable law or valid legal requests.

We do not sell your personal information in exchange for money. Certain advertising or analytics activities may nevertheless constitute sharing or selling under applicable privacy laws. Where required, we provide the appropriate privacy choices and opt-out mechanisms.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, remember user preferences, analyze website traffic, and provide a personalized shopping experience.

You can manage or disable cookies through your browser settings. Where required by applicable law, we will request your consent before using non-essential cookies.

Data Security

We implement reasonable technical and organizational security measures designed to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Payment transactions are handled through secure payment processing providers.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

Processing and completing orders.
Managing returns, exchanges, and refunds.
Providing customer support.
Maintaining financial and transaction records.
Meeting legal, tax, and regulatory obligations.
Resolving disputes and preventing fraud.

When personal information is no longer required, we will delete or anonymize it in accordance with applicable laws.

Your Privacy Rights

Depending on your location and applicable privacy legislation, you may have certain rights regarding your personal information.

These rights may include:

Right of Access: Request access to the personal information we hold about you.
Right to Correction: Request correction of inaccurate or incomplete personal information.
Right to Deletion: Request deletion of your personal information, subject to applicable legal obligations.
Right to Data Portability: Request a copy of your personal information in a structured and commonly used format, where applicable.
Right to Object: Object to certain processing activities, including direct marketing.
Right to Withdraw Consent: Withdraw your consent when personal information is processed based on consent.
Right to Opt Out: Opt out of certain targeted advertising or data-sharing practices where applicable.

To exercise your privacy rights, please contact us at customercare@jacquemus.us.com.

We may request additional information to verify your identity before processing certain requests.

We will respond within the timeframes required by applicable law.

Marketing Communications

With your consent or where otherwise permitted by law, we may send you promotional emails regarding our products, special offers, and updates.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails.

Even if you unsubscribe, we may continue sending essential communications related to your orders, deliveries, returns, refunds, or account security.

Third-Party Websites

Our website may contain links to external websites operated by third parties.

We are not responsible for the privacy practices, security, or content of websites that we do not control.

We encourage you to review the privacy policies of any third-party websites before providing personal information.

Children's Privacy

Our Services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children without the consent required by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

International Data Transfers

Your personal information may be transferred to, stored, or processed in countries outside your country of residence.

Where required by applicable data protection laws, we implement appropriate safeguards for international data transfers, including recognized contractual protections or other legally approved mechanisms.

Complaints

If you have concerns about how we collect, use, or protect your personal information, please contact us at customercare@jacquemus.us.com.

We will review your request and respond in accordance with applicable privacy laws.

Depending on your location, you may also have the right to submit a complaint to the relevant data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or Services.

Any updates will be published on this page, together with a revised "Last updated" date.

We encourage you to review this Privacy Policy regularly.

Contact Information

If you have any questions regarding this Privacy Policy, your personal information, or our practices, please contact our customer support team:

Customer Support Email: customercare@jacquemus.us.com

For questions related to orders, returns, refunds, or exchanges, please include your order number to help us process your request efficiently.