Refund policy
Right of Withdrawal
In accordance with applicable regulations, you have 14 days from the date you receive your order to exercise your right of withdrawal, without having to provide any reason.
To exercise this right, please contact us at customercare@jacquemus.us.com, stating your order number. We will provide you with the return address and instructions on how to proceed.
Return Conditions
- Items must be returned unworn, unwashed, in their original packaging, with all original tags attached.
- Return shipping costs are the responsibility of the customer, except in cases of defective items or errors on our part.
- We recommend using a tracked shipping service, as the package remains your responsibility until it is received at our facilities.
Refunds
Once your return has been received and inspected, the refund will be issued to the original payment method used for the purchase, no later than 14 days after receipt of the returned package. Depending on your bank, it may take a few additional days for the refund to appear in your account.
Defective Items or Incorrect Orders
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours at customercare@jacquemus.us.com and include photos of the item. We will arrange an exchange or a full refund, including return shipping costs.
Exceptions
For hygiene reasons, underwear, swimwear, and personalized items cannot be returned or exchanged, unless they are defective.